Refund Policy

1. Refund Eligibility

Refunds may be approved under the following conditions:

Approved Returns

Refunds will be issued for items that meet our return eligibility criteria. To be eligible for a refund, the item must meet the following conditions:

+ Unused, unworn, and unwashed

+ Free from stains, odors, or damage

+ Returned with all original tags, labels, and packaging intact

Order Cancellations

If you wish to cancel your order before it enters processing or fulfillment, you are eligible for a full refund. Once the order has been processed or shipped, cancellations may no longer be possible.

Defective or Damaged Items

If your child’s clothing arrives with a manufacturing defect, damage during transit, or is an incorrect item, you are eligible for:

+ A full refund or

+ A replacement at no additional cost

In such cases, we may request photos or other supporting information to assist in resolving the issue quickly.

2. Inspection & Approval Process

To ensure fairness and quality control, all returned items go through a detailed review process:

Return Confirmation

Once your return package is received at our warehouse, you will be sent a confirmation email acknowledging receipt of the item.

Quality Review

Our team will inspect the returned items within 72 hours to verify they meet our return conditions.

Status Notification

After the inspection, we will notify you by email whether your refund request has been approved or declined. If your refund is not approved, we will explain the reason and outline the next steps, where applicable.

3. Refund Method & Timeline

Original Payment Method

Refunds are issued to the original payment method used at checkout. For security purposes, we cannot process refunds to a different account or payment method.

Processing Time

Once your refund is approved, it will be processed by Logancarroll within 7 business days.

Bank or Provider Processing

Please be aware that your bank, credit card issuer, or payment provider may require 3–5 business days for the refunded amount to reflect in your statement. This processing time can vary based on the provider.

4. Partial Refunds

In some cases, only a partial refund may be issued. This may apply in the following situations:

+ Items returned with signs of wear, washing, damage, or missing components not caused by our error

+ Returns submitted or received more than 30 days after the delivery date

+ Items that do not fully meet our return requirements

Partial refunds are evaluated on a case-by-case basis and will be explained clearly if applicable.

5. Late or Missing Refunds

If you have not received your refund within the expected time frame, please follow these steps:

+ Check your bank account or payment provider: Processing times may vary.

+ Contact your bank or card issuer: Confirm if the refund is pending or processing on their end.

+ If the issue remains unresolved, contact our support team via email at support@logancarroll.com, and we will investigate and assist you promptly.

6. Contact & Support

For any questions regarding refunds, returns, or payment processing, our customer support team is always available to assist you. We’re here to help guide you through the process and ensure a smooth experience.

Email: support@logancarroll.com

At Logancarroll, we are dedicated to providing a secure, fair, and reassuring experience for you and your child. Your trust in us matters, and we will continue to prioritize your satisfaction every step of the way.