Cancel/ Change Order

1. Order Cancellation or Modification

We know that sometimes parents need to make quick changes after placing an order. That’s why we’ve set up a brief modification window to help with any adjustments you may need.

4-Hour Adjustment Window

You may request to cancel or modify your order (including changes to the size, color, or items) within 4 hours of placing the order.

How to Request Changes

If you need to make a modification or cancel your order, please reach out to us immediately via email at support@logancarroll.com. Include your Order Number and the specific changes you would like to make. The sooner you contact us, the quicker we can assist you!

Processing Limitation

Once the 4-hour window has passed, your order enters the processing stage, where it is carefully prepared for shipment. At this point, we are unable to accept cancellations or modifications. This helps us maintain our fast processing times while ensuring every order is packed with the utmost care and attention.

2. Shipping Address Accuracy

Providing accurate shipping information is essential to ensure a smooth and timely delivery. Please take a moment to review your shipping details carefully.

Customer Responsibility

It is your responsibility to ensure that all shipping details are accurate before submitting your order. Double-check the following information:

+ Recipient’s full name

+ Street address, including apartment or unit number (if applicable)

+ City, state, and ZIP code

Address Verification

We recommend thoroughly reviewing the shipping information before confirming your order. Even a small mistake, such as an incorrect street name or missing apartment number, can result in delivery delays or failed deliveries.

Liability Notice

Logancarroll is not responsible for any delays, non-deliveries, or lost packages resulting from incorrect or incomplete address information provided at checkout.

Returned Packages

If your package is returned to us due to an address error, we may require an additional shipping fee to resend the order to the corrected address. Please ensure all details are correct to avoid extra charges.

3. Customer Support

Our customer support team is always here to assist you. If you have any questions about your order or need help with modifications within the 4-hour window, don’t hesitate to reach out. We’re committed to providing a smooth, transparent, and stress-free shopping experience.

You can contact us via email at support@logancarroll.com for any inquiries or assistance. We are here to help every step of the way!