FAQs

At Logancarroll, we believe shopping for children’s clothing should feel safe, simple, and reassuring. To help parents shop with confidence, we’ve gathered answers to the most common questions about ordering, payments, shipping, and customer support below.

Ordering & Checkout

How do I place an order?

Placing an order is quick and easy. Simply browse through our children’s collections, choose your preferred items, sizes, and quantities, then click Add to Cart. When you’re ready, review your cart and proceed to our secure checkout to complete your purchase.

Is checkout secure?

Yes. Our checkout process is fully protected using industry-standard SSL encryption, ensuring that your personal, billing, and shipping information remains private and secure at all times.

What information do I need to provide?

To process your order correctly, we require:

+ A valid shipping address

+ Billing details

+ An email address for order confirmation and updates

Please double-check your shipping information before submitting your order to avoid delays, especially for made-to-order children’s apparel.

Payments & Data Security

What payment methods do you accept?

We accept a range of trusted payment options, including:

+ Major credit and debit cards

+ PayPal

All payments are processed through secure, reputable payment gateways.

Is my payment information stored?

No. Creativeartshirts does not store or have access to your full card details. All transactions are handled by PCI-compliant payment processors designed to keep your financial information safe.

Shipping & Order Tracking

Can I cancel or change my order?

We begin processing orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once production or shipping has started, modifications may no longer be possible.

How do I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking number. You can use this information to monitor your delivery status from dispatch to arrival.

What if my child’s item arrives damaged?

Your child’s comfort and safety are extremely important to us. If your order arrives damaged, please email us with your order number and clear photos of the issue. Our team will promptly arrange a replacement or refund as appropriate.

Returns & Customer Care

What is your return policy?

We offer a 30-day return window for items that are unused, unworn, and in their original condition. Our goal is to make sure every child feels comfortable and happy in our clothing.

How can I contact customer support?

Our friendly support team is always ready to assist you during business hours.

Company: Logancarroll
Address: 75080 Morning Glen Ct, Yulee, FL 32097, Untied States
Email: support@logancarroll.com
Support Hours: sMonday – Saturday | 8:00 AM – 7:00 PM