Return Policy

At Logancarroll, we believe that shopping for children’s clothing should always feel comforting and hassle-free. Every item we create is designed with care, comfort, and practicality in mind. If for any reason you are not fully satisfied with your order, our Return & Exchange Policy outlines how we handle returns and exchanges in a fair, transparent, and clear manner.

1. Return & Exchange Timeframe

We offer a 30-day return and exchange window, starting from the date your order is delivered. Requests made after this timeframe may not be eligible for return or exchange.

2. Return Eligibility Requirements

To ensure fairness and quality for all our customers, returned items must meet all of the following criteria:

+ Request Timing: Return or exchange requests must be submitted within 30 days of delivery.

+ Item Condition: Products must be unused, unworn, unwashed, and free from stains, odors, or damage.

+ Original Packaging: Items must be returned with original tags, labels, and packaging intact.

Non-Returnable Items: The following items are not eligible for return or exchange:

+ Final sale or clearance items

+ Personalized or custom-made products

+ Gift cards

3. Return Process

To ensure a smooth and hassle-free return experience, please follow these steps:

+ Submit a Request: Email our support team at support@logancarroll.com with the subject line “Return Request – Order #”. Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.

+ Wait for Authorization: Once your request is reviewed and approved, we will send you detailed return instructions. Please do not send items back without prior authorization, as this may result in delays or rejection.

+ Pack Securely: Carefully package the item to prevent damage during transit.

+ Ship the Item: Send the return according to the instructions provided by our support team.

4. Return Shipping Responsibility

+ Customer-Initiated Returns: If the return is due to personal preference, size selection, or change of mind, the return shipping cost is the customer’s responsibility.

+ Our Responsibility: If the item you received is defective, damaged, or incorrect, Logancarroll will cover the return shipping cost or provide a replacement at no additional charge.

5. Exchanges

We’re happy to offer exchanges for a different size or color, depending on product availability. When submitting your request, please clearly indicate that you are requesting an exchange.

To receive your preferred item as quickly as possible, we recommend placing a new order while your original item is being returned.

6. Inspection & Refund Processing

+ Inspection Period: All returned items are inspected within 7 business days after arrival at our facility.

+ Approved Returns: Once approved, refunds will be issued to the original payment method used at checkout.

+ Rejected Returns: Items that do not meet our return requirements will be returned to the customer at their expense.